Help on shore
Player support
What to check on your own and how to prepare a request so the problem can be solved faster.
The official place for requests is the forum at forum.piratia.net. Do not trust anyone who writes in the name of support and asks for your password.
Frequently asked questions
Installation, updates, moving the client and your first login.
Open the FAQ →Community
Future announcements, discussions and player-written guides.
Go to the section →Before you write in
- Restart the launcher and wait for the file check to finish.
- Check the server status on the home page.
- Make sure your security software has not quarantined the game files.
- If the error repeats, note the exact time and take a screenshot.
What to include
- a short description of the expected and the actual result;
- your Windows version and your launcher version;
- your character name or account username — only if it is relevant to the problem;
- a screenshot of the message and the launcher log, if one was created.
Never send
Your password, private keys, bank card details, confirmation codes or full identity documents. Genuine support has no need for them.